Conflict Resolution (Matthew 18:15-35)

All workplaces experience conflict. In this passage, Jesus gives us a template for dealing with someone who has wronged us. He does not say, “Get even!” or “Strike back!” Instead, he lays out a process that begins with seeking one-on-one to be reconciled. The beatitude of meekness (Matt 5:5) means putting aside your self-justification long enough to express yourself respectfully and factually to the one who has hurt you, and to open yourself to their perspective (Matt. 18:15). This does not mean submitting to further abuse, but opening yourself to the possibility that your perception is not universal. But suppose that doesn’t resolve the conflict? The fallback second step is to ask people who know you both to go with you as you take up the issue again with the person who caused pain or injury. If the conflict still is not resolved, then bring the matter to the leadership (the church, in Matthew 18:16, which is addressing church conflict specifically) for an impartial judgment. If that judgment doesn’t resolve the issue, the offender who fails to abide by the judgment is removed from the community (Matt. 18:17).

Although Jesus was speaking about conflict with “another member of the church” (Matt. 18:15), his method is a remarkable precursor to what is now recognized as best practice in the workplace. Even in the finest workplaces, conflicts arise. When they do, the only effective resolution is for those in conflict to engage each other directly, not to complain to others. Rather than play out a personal conflict in front of an audience, get with the person privately. In the age of electronic communication, Jesus’ approach is more important than ever. All it takes is a name or two in the “cc:” line or one press of the “reply all” button to turn a simple disagreement into an office feud. Even though two people could keep an email chain to themselves, the possibilities for misunderstanding are multiplied when an impersonal medium such as e-mail is used. It might be best to take Jesus’ advice literally, “Go and point out the fault when the two of you are alone” (Matt. 18:15).

Pointing out the fault is a two-way street. We need to be open to hearing faults pointed out to us as well. Listening—Jesus mentions listening three times in these three verses—is the crucial element. Contemporary conflict resolution models usually focus on getting the parties to listen to each another, even while preserving the option to disagree. Often, attentive listening leads to the discovery of a mutually acceptable resolution. If it doesn’t, then others with the appropriate skills and authority are asked to get involved.

The Rich Young Man (Matthew 19:16-30)

The issue of money, earlier discussed in Matthew 6, raises its head again with the story of the rich young man who was drawn to Jesus. The young man asks Jesus, “What good deed must I do to have eternal life?” Jesus tells him to keep the commandments, and he responds that he has done that from his youth. A distinctive element in Matthew’s narrative is that the young man then asks Jesus, “What do I still lack?” He shows great insight in asking this question. We can do everything that appears right but still know that something is not right on the inside. Jesus responds, “Sell your possessions and give the money to the poor, and you will have treasure in heaven; then come, follow me” (Matt. 19:21).

We know from the four Gospels that Jesus did not call all of his hearers to give away all their possessions. Not all people are as burdened by their possessions as this young man was. In his case, the challenge was radical because of his strong attachment to wealth (Matt. 19:22). God knows precisely what is in our hearts and what is needed as we serve him.

Is our treasure in our work, our jobs, our performance and skills, our retirement funds? These are good things (gifts from God) in their place. But they are secondary to seeking first the kingdom of God (Matt. 6:33) and a right (righteous) relationship with God and with others. We hold our wealth and our work on an open palm lest, like the rich young man, we end up turning away sorrowfully from God. (This story is discussed in greater depth in the entries for Mark 10:17-31 and Luke 18:18-30 at www.theologyofwork.org.)

The Laborers in the Vineyard (Matthew 20:1-16)

This parable is unique to Matthew’s Gospel. The owner of a vineyard hires day laborers at various times throughout the day. The ones hired at six o'clock in the morning put in a full day’s work. Those hired at five o'clock put in only one hour of work. But the owner pays everyone a full day’s wage (a denarius). He goes out of his way to make sure that everyone knows that all are paid the same in spite of the different number of hours worked. Not surprisingly, those hired first complain that they worked longer but earned no more money than those who started late in the day. “But the owner replied to one of them, ‘Friend, I am doing you no wrong; did you not agree with me for the usual daily wage?... Am I not allowed to do what I choose with what belongs to me? Or are you envious because I am generous?’ So the last will be first, and the first will be last” (Matt. 20:13, 15-16).

Unlike the parable of the sower (Matt. 13:3-9; 18-23), Jesus does not give us an explicit interpretation. As a result, scholars have offered many interpretations. Because the people in the story are laborers and managers, some assume it is about work. In that case, it seems to say, “Don't compare your pay to others” or “Don't be dissatisfied if others get paid more or work less than you do in a similar job.” It could be argued that these are good practices for workers. If you earn a decent wage, why make yourself miserable because others have it even better? But this interpretation of the parable can also be used to justify unfair or abusive labor practices. Some workers may receive lower wages for unfair reasons, such as race or sex or immigrant status. Does Jesus mean that we should be content when we or other workers are treated unfairly?

Moreover, paying people the same regardless of how much work they do is a questionable business practice. Wouldn’t it give a strong incentive to all workers to show up at five o'clock in the afternoon the next day? And what about making everyone’s pay public? It does reduce the scope for intrigue. But is it a good idea to force those working longer hours to watch while those who worked only one hour are paid an identical wage? It seems calculated to cause labor strife. Pay for nonperformance, to take the parable literally, doesn’t seem to be a recipe for business success. Can it really be that Jesus advocates this pay practice?

Perhaps the parable is not really about work. The context is that Jesus is giving surprising examples of those who belong to God’s kingdom: for example, children (Matt. 19:14) who legally don’t even own themselves. He is clear that the kingdom does not belong to the rich, or at least not to very many of them (Matt. 19:23-26). It belongs to those who follow him, in particular if they suffer loss. “Many who are first will be last, and the last will be first” (Matt. 19:30). The present parable is followed immediately by another ending with the same words, “the first will be last, and the last will be first” (Matt. 20:16). This suggests that the story is a continuation of the discussion about those to whom the kingdom belongs. Entry into God’s kingdom is not gained by our work or action, but by the generosity of God.

Once we understand the parable to be about God’s generosity in the kingdom of heaven, we may still ask how it applies to work. If you are being paid fairly, the advice about being content with your wage may stand. If another worker receives an unexpected benefit, wouldn’t it be graceful to rejoice, rather than grumble?

But there is also a broader application. The owner in the parable pays all the workers enough to support their families.[1] The social situation in Jesus’ day was that many small farmers were being forced off their land because of debt they incurred to pay Roman taxes. This violated the God of Israel’s command that land could not be taken away from the people who work it (Leviticus 25:8-13), but of course this was of no concern to the Romans. Consequently, large pools of unemployed men gathered each morning, hoping to be hired for the day. They are the displaced, unemployed, and underemployed workers of their day. Those still waiting at five o'clock have little chance of earning enough to buy food for their families that day. Yet the vineyard owner pays even them a full day’s wage.

If the vineyard owner represents God, this is a powerful message that in God’s kingdom, displaced and unemployed workers find work that meets their needs and the needs of those who depend on them. We have already seen Jesus saying that, “laborers deserve their food” (Matt. 10:10). This does not necessarily mean that earthly employers have a responsibility for meeting all the needs of their employees. Earthly employers are not God. Rather, the parable is a message of hope to everyone struggling to find adequate employment. In God’s kingdom, we will all find work that meets our needs. The parable is also a challenge to those who have a hand in shaping the structures of work in today’s society. Can Christians do anything to advance this aspect of God’s kingdom right now?

Servant Leadership (Matthew 20:20-28)

Despite this parable of God’s grace and generosity, despite hearing Jesus remark twice that the first shall be last and the last first, Jesus’ disciples are still missing the point. The mother of James and John asks Jesus to grant her two sons the most prominent places in his coming kingdom. The two men are standing there and Jesus turns to them and asks, “Are you able to drink the cup that I am about to drink?” They respond, “We are able.” When the other ten disciples hear about this, they are angry. Jesus takes this opportunity to challenge their notions about prominence.

You know that the rulers of the Gentiles lord it over them, and their great ones are tyrants over them. It will not be so among you; but whoever wishes to be great among you must be your servant, and whoever wishes to be first among you must be your slave; just as the Son of Man came not to be served but to serve, and to give his life a ransom for many. (Matt. 20:25-28)

True leadership is found in serving others. What this looks like will vary according to the workplace and situation. This doesn’t mean that a CEO must take a monthly turn sweeping the floors or cleaning the toilets, nor that any worker can cite helping someone else as an excuse for not doing their own work well. It does mean that we do all our work with the aim of serving our customers, co-workers, shareholders, and others whom our work affects. Max De Pree was a long time CEO of Herman Miller and member of the Fortune Hall of Fame. He wrote in his book Leadership Is an Art, “The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor. That sums up the progress of an artful leader.”[1]

The servant is the person who knows his or her spiritual poverty (Matt. 5:3) and exercises power under God’s control (Matt. 5:5) to maintain right relationships. The servant leader apologizes for mistakes (Matt. 5:4), shows mercy when others fail (Matt. 5:7), makes peace when possible (Matt. 5:9), and endures unmerited criticism when attempting to serve God (Matt. 5:10) with integrity (Matt. 5:8). Jesus set the pattern in his own actions on our behalf (Matt. 20:28). We show ourselves to be Christ-followers by following his example.

Parable of the Two Sons (Matthew 21:28-32)

The parable of the two sons (Matt. 21:28-32) is about two brothers whose father tells them to go work in his vineyard. One tells his father that he will but doesn’t do it. The other tells his father that he won’t go but ends up working all day among the vines. Jesus then asks the question, “Which of the two did the will of his father?” The answer is clear: the one who actually worked, though initially refusing to do so. This parable continues earlier stories in Matthew about the people who actually are part of God’s kingdom. Jesus tells the religious leaders in his audience that “tax collectors and prostitutes are going into the kingdom of God ahead of you” (Matt. 21:31).[1] The folks who look the least religious will enter God’s kingdom ahead of religious leaders, because in the end they do God’s will.

In work, this reminds us that actions speak louder than words. Many organizations have mission statements declaring that their top aims are customer service, product quality, civic integrity, putting their people first, and the like. Yet many such organizations have poor service, quality, integrity, and employee relations. Individuals may do the same thing, extolling their plans, yet failing to implement them. Organizations and individuals falling into this trap may have good intentions, and they may not recognize they are failing to live up to their rhetoric. Workplaces need both effective systems for implementing their mission and goals, and impartial monitoring systems to give unvarnished feedback.

Parable of the Tenants (Matthew 21:33-41)

The parable immediately following the parable of the wicked tenants (Matt. 21:33-41) takes place in a workplace, namely, a vineyard. However, Jesus makes it clear that he is not talking about running a vineyard, but about his own rejection and coming murder at the instigation of the Jewish religious authorities of his day (Matt. 21:45). The key to applying it to today’s workplace is verse 43, “The kingdom of God will be taken away from you and given to a people that produces the fruits of the kingdom.” We all have been given responsibilities in our work. If we refuse to do them in obedience to God, we are working at odds with God’s kingdom. In every job, our ultimate performance appraisal comes from God.

The Great Commandment is a Great Framework (Matthew 22:34-40)

Jewish leaders in Jesus’ day often fought over the relative importance of commandments. Some held the view that observing the Sabbath was the most important of all commandments. Others valued circumcision over all else. Still others would have believed, as many modern Jews do today, that the most important commandment is found in Deuteronomy 6:5 “You shall love the Lord your God with all your heart, and with all your soul, and with all your might.”

So when a lawyer asks Jesus to weigh in on the question, “Which commandment  in the law is the greatest” (Matthew 22:36), he might be asking Jesus to pick sides in an already contentious debate.

Yet Jesus plunges into a new area of insight by answering not only which commandment is the greatest, but how people might go about fulfilling it. “Love the Lord your God with all your heart, and with all your soul, and with all your mind,” Jesus says, and then he adds a second commandment, from Leviticus 19:18 “love your neighbor as yourself,” which he joins with the first commandment by saying it is “like it.” (See the TOW Bible Commentary on Leviticus 19:17-18.) Through Jesus’ logic, loving God is linked inextricably to loving other people. John echoes this statement when he says, “If anyone says he loves God but hates his brother, he is a liar.” (1 John 4:20)

Work is a primary way through which we love other people. Our workplaces are often the places where we encounter the widest diversity of people, and their nearness to us day after day gives us the unique challenge of loving people who are different from ourselves. We also love others through our work when our work meets the important needs of customers or other stakeholders. For more examples see “Our Work Fulfills the Great Commandment” (Mark 12:28-34) and “The Good Samaritan at Work--Loving Your Neighbor as Yourself (Luke 10:25-37).”

But Jesus not only commands us to love others but to love others as we love our own selves. What does this look like in the workplace? It looks like a cook double-checking the internal temperature of a hamburger after someone says “Does that look all right to you,” because that’s what she would do if cooking the hamburger for herself. It looks like a sales clerk calling over a more-experienced colleague when a customer asks a question he is not sure he knows the answer to—rather that giving an answer he thinks is right—because he would want that information himself before buying. It looks like a mechanic stripping apart the brake job he just completed because he heard a strange noise and that’s what he would do before driving his own car. It looks like a businessman asking his colleagues, “Is it possible we’re not taking her seriously enough because she’s a woman?” knowing that he would want a colleague to stand up for him when he’s being misunderstood.

These are small examples, yet each of them may come at a price—a lost commission, an hour of unbillable time, a short night’s sleep, access to the inner circle of power. All of our labor has the potential to serve, and therefore love, our neighbors. But to love a neighbor, as yourself, may require taking risks that we would surely take in order to serve our own ends, but which loom large when undertaken only for the benefit of someone else. It is truly a high bar, and perhaps that is why Jesus joins “love your neighbor as yourself” with “love the Lord” in the Great Commandment.

Parable of the Faithful Servant (Matthew 24:45-51)

This parable is about a slave who has been put in charge of the entire household. This includes the responsibility to give other slaves their allowance of food at the proper time. Jesus says, “Blessed is that slave whom his master will find at work when he arrives” (Matt. 24:46). That slave will be promoted to additional responsibility.  On the other hand, Jesus observed,

But if that wicked slave says to himself, “My master is delayed,” and he begins to beat his fellow slaves, and eats and drinks with drunkards, the master of that slave will come on a day when he does not expect him and at an hour that he does not know. He will cut him in pieces and put him with the hypocrites, where there will be weeping and gnashing of teeth. (Matt. 24:48-51)

In a modern workplace context, the slave would be equivalent to a manager with a duty to the owners while managing other workers. The owner’s interests are met only when the workers’ needs are met. The manager has responsibilities to both those above and below him in authority. Jesus says that it is the servant leader’s duty to look to the needs of those under him as well as those above him. He cannot excuse himself for mistreating those under his authority by claiming it is somehow for the benefit of his superiors. He depicts this reality dramatically in the punishment meted out to the worker who cares only for his own interests (Matt. 24:48-51).

The Parable of the Talents (Matthew 25:14-30)

One of Jesus’ most significant parables regarding work is set in the context of investments (Matt. 25:14-30). A rich man delegates the management of his wealth to his servants, much as investors in today’s markets do. He gives five talents (a large unit of money)[1] to the first servant, two talents to the second, and one talent to the third. Two of the servants earn 100 percent returns by trading with the funds, but the third servant hides the money in the ground and earns nothing. The rich man returns, rewards the two who made money, but severely punishes the servant who did nothing.

The meaning of the parable extends far beyond financial investments. God has given each person a wide variety of gifts, and he expects us to employ those gifts in his service. It is not acceptable merely to put those gifts on a closet shelf and ignore them. Like the three servants, we do not have gifts of the same degree. The return God expects of us is commensurate with the gifts we have been given. The servant who received one talent was not condemned for failing to reach the five-talent goal; he was condemned because he did nothing with what he was given. The gifts we receive from God include skills, abilities, family connections, social positions, education, experiences, and more. The point of the parable is that we are to use whatever we have been given for God’s purposes. The severe consequences to the unproductive servant, far beyond anything triggered by mere business mediocrity, tell us that we are to invest our lives, not waste them.

Yet the particular talent invested in the parable is money, on the order of a million U.S. dollars in today’s world. In modern English, this fact is obscured because the word talent has come to refer mainly to skills or abilities. But this parable concerns money. It depicts investing, not hoarding, as a godly thing to do if it accomplishes godly purposes in a godly manner. In the end, the master praises the two trustworthy servants with the words, “Well done, good and trustworthy slave” (Matthew 25:23). In these words, we see that the master cares about the results (“well done”), the methods ("good”), and the motivation (“trustworthy”).

More pointedly for the workplace, it commends putting capital at risk in pursuit of earning a return. Sometimes Christians speak as if growth, productivity, and return on investment were unholy to God. But this parable overturns that notion. We should invest our skills and abilities, but also our wealth and the resources made available to us at work, all for the affairs of God’s kingdom. This includes the production of needed goods and services. The volunteer who teaches Sunday school is fulfilling this parable. So are the entrepreneur who starts a new business and gives jobs to others, the health service administrator who initiates an AIDS-awareness campaign, and the machine operator who develops a process innovation.

God does not endow people with identical or necessarily equal gifts. If you do as well as you can with the gifts given to you by God, you will hear his “Well done.” Not only the gifts, but also the people have equal worth. At the same time, the parable ends with the talent taken from the third servant being given to the one with ten talents. Equal worth does not necessarily mean equal compensation. Some positions require more skill or ability and thus are compensated accordingly. The two servants who did well are rewarded in different amounts. But they are both praised identically. The implication of the parable is that we are to use whatever talents we’ve been given to the best of our ability for God’s glory, and when we have done that, we are on an equal playing field with other faithful, trustworthy servants of God.

For a discussion of the highly similar parable of the ten minas see "Luke 19:11-27" in Luke and Work at www.theologyofwork.org.

To read more about gifts and calling, see our Calling and Vocation Overview. To read more about using our gifts in community, see "Gifted Communities (1 Corinthians 12:1-14:40)."

Sheep and Goats (Matthew 25:31-46)

Jesus’ final teaching in this section examines how we treat those in need. In this account, when Jesus returns in his glory, he will sit on his throne and separate people “as a shepherd separates the sheep from the goats” (Matt. 25:32). The separation depends on how we treat people in need. To the sheep he says,

Come, you that are blessed by my Father, inherit the kingdom prepared for you from the foundation of the world; for I was hungry and you gave me food, I was thirsty and you gave me something to drink, I was a stranger and you welcomed me, I was naked and you gave me clothing, I was sick and you took care of me, I was in prison and you visited me. (Matt. 25:34-36)

These are all people in need, whom the sheep served, for Jesus says, “Just as you did it to one of the least of these who are members of my family, you did it to me” (Matt. 25:40). To the goats, he says,

Depart from me...for I was hungry and you gave me no food, I was thirsty and you gave me nothing to drink, I was a stranger and you did not welcome me, naked and you did not give me clothing, sick and in prison and you did not visit me... Just as you did not do it to one of the least of these, you did not do it to me. (Matt. 25:41-43, 45)

Individually and corporately, we are called to help those in need. We are “bound in the bundle of the living under the care of the Lord your God” (1 Samuel 25:29), and we cannot ignore the plight of human beings suffering hunger, thirst, nakedness, homelessness, sickness, or imprisonment. We work in order to meet our own needs and the needs of those dependent on us; but we also work in order to have something to give to those in need (Hebrews 13:1-3). We join with others to find ways to come alongside those who lack the basic necessities of life that we may take for granted. If Jesus’ words in this passage are taken seriously, more may hang on our charity than we realize.

Jesus does not say exactly how the sheep served people in need. It may have been through gifts and charitable work. But perhaps some of it was through the ordinary work of growing and preparing food and drink; helping new co-workers come up to speed on the job; designing, manufacturing, and selling clothing. All legitimate work serves people who need the products and services of the work, and in so doing, serves Jesus.