One Typo
Audio
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Produced by The High Calling
Transcript
Uhhhh! The pain was nearly unbearable. A typo! One digit!
Harry’s mistake would cost his company tens of thousands of dollars. Coworkers had reviewed the report. He could try to blame others . . . but no. The fault was his.
What should Harry do? First, tell the right people. Harry emailed his boss . . . and then phoned her. He gave no excuses. He explained—and he gave the facts. He also suggested damage control.
This is Howard Butt, Jr., of Laity Lodge. In a final email, Harry outlined for his boss how he’d safeguard against future mistakes. Was he fired? Not on your life. To err is human. To admit a mistake—even a bad one—and prevent repeats is professional, in the high calling of our daily work.
